VIVANESS | FAQ
#VIVANESS in front of the entrance

Frequently asked questions about VIVANESS

Find answers to the most frequently asked questions from visitors, exhibitors or media representatives at VIVANESS.

FAQ for exhibitors

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FAQ for visitors

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FAQ for exhibitors

  • What does a stand at VIVANESS cost?
    You can find the current valid prices in the online stand application.
  • What are the opening times of VIVANESS?

    Opening times VIVANESS

    Tuesday, 13 February 2024: 09:00 – 18:00

    Wednesday, 14 February 2024: 09:00 – 18:00

    Thursday, 15 February 2024: 09:00 – 18:00

    Friday, 16 February 2024: 09:00 – 17:00

  • When are the assembly and dismantling times?

    Assembly

    Saturday, 10 February 2024, 07:00 – 24:00
    Sunday, 11 February 2024, 07:00 – 24:00
    Monday, 12 February 2024, 07:00 – 19:00

    Dismantling

    Friday, 16 February 2024, 17:00 – 24:00
    Saturday, 17 February 2024, 07:00 – 22:00
    Sunday, 18 February 2024, 07:00 – 19:00

  • What do the marketing services include?

    When you make a binding application to be an exhibitor, you will receive our marketing services, which include, among others:

    • Display of exhibitor’s press information in the press center
    • Entry of exhibitor‘s company name and stand number in the Exhibition Guide (issued free to all visitors)
    • Voucher codes (electronic admission vouchers – only online redeemable)
    • Online banner with exhibitor’s stand number
    • Access to the BIOFACH / VIVANESS Congress
    • Lead tracking app free of charge for one device (apps for additional devices can be purchased in the online ExhibitorShop)

    Also included is a presence on the digital event platform for each exhibitor. This presence is visible circa half a year round – including after the exhibition – and includes the following services:

    • Presentation of company information within the exhibitor profile on the digital event platform, including stand number, teaser picture, company logo and links to the exhibitor’s website as well as to company’s social media channels
    • Integration of one pdf document into the exhibitor profile
    • Assignment of employees to your company profile as contact persons
    • Unlimited choices in the product group directory
    • Access to functions for chat and communication on the digital event platform 
    • Access to the digital matchmaking including the possibility to arrange on site meetings
    • Access to selected congress sessions – live and on demand
    • Access to exhibitor presentations of all exhibitors
    • Display of essential company information on the exhibition website
    • Display of exhibitors in the online floor plan (only for direct exhibitors)
    • Possibility of autonomous and continuous updating of the exhibitor profile

    You can find all included marketing services as well as additional marketing packages here.

  • What is the AUMA fee?
    The Association of the German Trade Fair Industry (AUMA) charges a fee of EUR 0.60 per square metre of exhibition space for the representation of your interests.

    NürnbergMesse GmbH collects the corresponding amount to forward it to the AUMA.

    You can find further information on the AUMA website

  • Is the direct sale of exhibition goods to visitors permitted?

    As VIVANESS is purely a trade fair, the sale of exhibition goods at the stand is not permitted.

  • How can I hire a complete rental stand?
    Design and rent your complete stand really easily online using our exhibition stand configurator. A complete stand is the cost-effective alternative to an individual stand. The smart modular system provides a lot of scope for your design ideas and offers you simple complete solutions.
  • Can I dismantle my stand before the official end of the exhibition?
    We ask for your understanding that no partially or full dismantling of a stand and products is possible before the official end of VIVANESS. The stand staff may also not be removed before the end of the exhibition. It is for the benefit of all the exhibitors that the exhibition runs free of disruption for its entire duration.

    Please note that NürnbergMesse GmbH will charge a fee of EUR 1,200 in the event of a contravention of this. In addition, NürnbergMesse GmbH shall reserve the right to bar an exhibitor who has caused a disruption due to the premature dismantling of a stand from the next event.

Your contact

If you have any questions about VIVANESS, please get in touch with us! We are happy to help.

FAQ for visitors

Admission requirements

  • Do I have to be a trade visitor to be able to visit VIVANESS?
    Yes, VIVANESS is a pure trade fair, to which only trade visitors from the fields of controlled natural cosmetics, wellness products and drugstore articles are admitted. The exhibition is not open to the public on any day. This enables us to secure the quality of the offer for visitors and exhibitors.

    Read more about this in the section on admission requirements and proof of eligibility.
  • Are children admitted to VIVANESS?

    Yes, children and young people can visit VIVANESS. Admission for children and young people is regulated in the following way:

    • 0 to and including 12 years: free of charge, without legitimation
    • 13 up to and including 15 years: reduced ticket without legitimation
    • Young people aged 16 and older: must register/legitimize as a trade visitor and pay the regular price.
  • Can I bring my pet with me to VIVANESS?
    At BIOFACH and VIVANESS it is not allowed to bring pets for hygienic reasons, as BIOFACH is a food fair. Guide dogs and assistance dogs are, of course, an exception to this rule.

Travel and services on-site

  • What address shall I enter in my navigation system?
    You can simply enter "Nürnberg". The dynamic traffic guidance system will guide you past all the queues to a vacant parking space. Alternatively, please use the following address: "Karl-Schönleben-Strasse, 90471 Nürnberg" or the special destination "Messe".
  • Where can I find parking spaces? How much do these cost? Are there disabled parking spaces?
    There are enough parking spaces on-site. Our parking guidance system guides you to the vacant parking spaces; the daily charge is EUR 12. Parking spaces for disabled people are located near the entrances.

    Barrier-free access

    The VIVANESS exhibition venue is accessible to wheelchair users. All services and useful travel information for people with disabilities can be found here.

  • Are there pitches for caravans?
    Within walking distance of the exhibition centre, there is a camp site (KNAUS Campingpark Nuremberg), at which exhibition visitors who come with a caravan can rent pitches. No caravans can be parked on the site of the exhibition centre Nuremberg itself.
  • Is there a shuttle service from the airport/Nuremberg Central Station to the exhibition centre?
    No because you can reach the exhibition venue quickly and easily both from the Central Station and from the airport with public transport.
  • Are there lockers at the exhibition venue?

    Yes, there are lockers in the entrance areas "Mitte" and "Ost". Use of these is free of charge. The coin that you have to insert to lock the lockers serves as a deposit and will be returned.

    Trolleys and suitcases can also be handed in at the coat check at a charge of EUR 2 each.

  • Can I use WiFi at the exhibition venue?
    As a visitor of VIVANESS, you are online free of charge throughout the exhibition venue.
  • Whom should I contact if I have lost something?
    Please contact our colleagues from Security Control Unit (SCU) at T +49 9 11 86 06 70 00. They can tell you if the lost property has been turned in.
  • Can I buy something at VIVANESS?

    No, there are no direct sales.

  • How to travel barrier-free? Which services provides the exhibition center?

    Barrier-free access

    The VIVANESS exhibition venue is accessible to wheelchair users. All services and useful travel information for people with disabilities can be found here.

Tickets & vouchers

  • How do I get an entrance ticket for VIVANESS?

    Tickets sales and voucher redemption will take place exclusively online. Register in our online TicketShop to purchase your entrance ticket or redeem your voucher code in advance. Tickets cannot be purchased on-site, neither can voucher codes be redeemed on-site.

    After you have successfully placed your order (confirmation message "Thank you for your order"), you will receive your e-ticket by e-mail. You can also find it in your account by clicking on "View my tickets".

    In exceptional cases please contact VisitorServices directly via e-mail at besucherservice@nuernbergmesse.de or via phone at T +49 9 11 86 06 96 96.

    In many countries, the international representatives of NürnbergMesse are available for ticket sales, as well as for the provision of information about visas.

  • Can I use the public transport in Nuremberg with my exhibition ticket?

    No, unfortunately, you cannot use the public transport with your ticket. You can find further information on fares etc. at www.vgn.de.

    Visitor tickets obtained online in advance in the online TicketShop are automatically allocated a free VGN (Greater Nuremberg Area Transport Authority) combined ticket enabling you to use all public transport in the Nuremberg/Fürth/Stein area free of charge when travelling to and from the exhibition grounds on the day of your visit. Simply print out your ticket before you start your trip and take it with you along with your photo ID.

    Please note: tickets purchased on-site at the entrance as well as vouchers do not include free travel on public transport.

  • Is my voucher (printed voucher or electronic voucher code) valid for one or several days?
    Your voucher shall apply for admission for one day.
  • With my entrance ticket / my voucher for VIVANESS, can I also visit BIOFACH?
    Yes, your entrance ticket for VIVANESS is also valid for BIOFACH.
Portrait of Carl Veldman, Team VisitorService of NürnbergMesse

VisitorService

Carl Veldman and team

Regardless of whether it's tickets, registration, services at the trade fair center or the trade fair program: Are you planning your visit to the trade fair and still have questions? The VisitorService team will be happy to help you.

besucherservice@nuernbergmesse.de +49 9 11 86 06 96 96

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